Turn-around of Business Service Operations for Impact
Optimizing F2F Channel Support Operations
Proactive Backlog Resolution for Niche Language Support
Transforming Executive Escalation Management
Launching and Scaling Field Sales
Establishing Account Management
Scaling Remote Workforce for Stability
Optimizing Organizational Design in Customer Operations
Establishing Long-Range Planning
Centralization of Program Management
Due Dilliegence and Operational Excellence
Proactive Hiring, Capacity Planning and Risk Management
Optimizing Headcount Control & Decision-Making
Workforce Taxonomy & Job Classification Overhaul